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Website Privacy Policy
Contents
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1.1
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2.5
Tables
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Table 1:
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Table 2:
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Table 3:
1 Introduction
This privacy policy tells you about the information we collect from you when you use our website. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data.
1.1 Who are we?
We are Booker & Best Ltd. Our address is Windmill House, Windmill Road, St Leonards on Sea, East Sussex, TN38 9BY. You can contact us by post at the above address, by email at This email address is being protected from spambots. You need JavaScript enabled to view it. or by telephone on +44 (0)1424 434391.
We are not required to have a data protection officer, so any enquiries about our use of your personal data should be addressed to the contact details above.
2 How we use your information
2.1 When you use our website
Use of cookies
This website uses cookies to help the performance of the website and your online experience. By staying on this website, you agree to our use of cookies as described in this Cookie Policy. This section explains what cookies are, how they are used on this website and the reasons for using them. We will occasionally update this cookie policy and encourage you to periodically review this policy and to keep yourself informed.
A cookie is a piece of information that is saved to the hard drive of your computer or mobile device. It remembers information about the configuration of your computer or mobile device and will remember that you've visited before. This improves your website browsing experience by storing information so that you don't have to give it several times.
A cookie typically doesn't contain personal information, but other browsing details such as the domain from which the cookie has come from, a random unique identifier code and also the lifetime (expiry) of the cookie.
Cookies may be either "persistent" or "session" cookies. A persistent cookie will remain valid and functional until its set expiry date (unless deleted by the user before the expiry date); in contrast a session cookie will expire when the web browser is closed by the user.
COOKIE NAME | PURPOSE | FURTHER INFORMATION |
Google Analytics | Used to establish a user session and to pass state data via a temporary cookie, which is commonly referred to as a session cookie. | When the browsing session ends |
Table 1: Cookies (strictly necessary)
However, for those cookies that are useful but not strictly necessary we will always ask for your consent before placing them. These are:
COOKIE NAME | PURPOSE | FURTHER INFORMATION |
N/A | No cookies used to display and deliver videos on our website at present. | N/A |
Table 2: Cookies (ask for consent)
As well as the cookies we use, various third parties also place them on your computer, again with your consent. These are shown below:
COOKIE NAME | PURPOSE | FURTHER INFORMATION |
_fbp | Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers | 3 months |
Table 3: Cookies (third parties)
2.1.1 How we use this information
We use the information gathered by cookies to measure information about our website usage. We can learn which pages on our site are being viewed and how many visitors are using the different sections of this website. This information helps us assess how useful the site is to our visitors and improve the usability of the website on an ongoing basis.
There are a wide range of website analytics tools available. Our provider is Google Analytics - a third party that provides monitoring and analysis services. Google Analytics reporting helps us understand how many visitors we have, which pages are visited and helps us improve and develop our site. Google Analytics uses a cookie to track the number of unique users of the site, but does not enable us to identify any individuals.
For more information about what data is collected using WebTrends, please visit https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage.
If you choose to share our content using such social networks such as Facebook or Twitter you may have cookies stored on your computer from these third party websites. Cookies are collected from third party sites so that you can be logged in to your account on their site and share our content simply and easily.
For more info on the Addthis cookies and how you can opt-out please visit: www.addthis.com/privacy/privacy-policy
2.1.2 How to disable cookies
You can disable the cookies that we attach if your browser supports this. To check and update your cookies settings, you will need to know what browser you are using (Internet Explorer, Google Chrome, Firefox, Safari or any other) and what version of it you have. You can usually find this out by opening the browser, then clicking on 'Help' and then 'About'. This will give you information about the browser version you are using.
To find out how to manage cookies please refer to your browser's help options for more information.
Please remember that if you amend your cookie settings your browsing experience may be negatively affected. You may be unable to use some of our online services.
When you use our website to browse our products and services and view the information we make available, a number of cookies are used by us and by third parties to allow the website to function, to collect useful information about visitors and to help to make your user experience better.
Some of the cookies we use are strictly necessary for our website to function, and we don’t ask for your consent to place these on your computer. These cookies are shown below.
2.2 When you submit an enquiry via our website
When you submit an enquiry via our website for building, plumbing or electrical repairs we ask you for your name, address, contact telephone number and email address, we also ask you to select an option for the type of works you are enquiring about.
When you submit an enquiry via our website for building, plumbing or electrical estimates or to accept an estimate we ask you for your name, address, contact telephone number and email address, we also ask you to select an option for the type of works you are enquiring about.
When you submit a general enquiry via our website we ask you for your name, address, contact telephone number and email address as well as a enquiry box for you to fill in with your query.
We use this information to respond to your query, including providing you with any requested information about our products and services. We may also email you after your enquiry in order to follow up on your interest and ensure that we have answered your enquiry to your satisfaction. We will do this based on our legitimate interest in providing accurate information to your enquiry.
Your enquiry is stored and processed as an email which is hosted by Microsoft within the United Kingdom.
We do not use the information you provide to make any automated decisions that might affect you.
We keep enquiry emails for two years, after which they are securely archived and kept for seven years, when we delete them.
2.3 (Discontinued) When you enquire/purchase a Home Cover Maintenance Package from our website
When you enquire about a home cover maintenance package (Best Options) from us online, we ask you for your name, address, contact telephone number, email address.
We will record this information and we will send you the forms/brochures/Direct Debit mandate, once we receive these forms back we will then start to process your order. We will also send you a receipt via the post and we may use your telephone number to contact you regarding your maintenance package.
We require this information in order to process your enquiry, deliver your maintenance package and fulfil our contract with you.
Your information is stored on paper in locked filling cabinets/local server/cloud server, all of which are based within the UK.
We do not use the information you provide to make any automated decisions that might affect you.
We keep your information for an indefinite period unless you cancel the maintenance package and request that we delete your information.
2.4 When you sign up to receive our newsletter/Company Handbook
When you sign up to receive our newsletter, we ask for your name and your email address.
We will ask for your consent to use your name and email address to email you our newsletter which contains information about our services / products and other information which we feel might be of interest to you.
You can withdraw your consent at any time, and we will stop sending you the newsletter.
We do not use the information you provide to make any automated decisions that might affect you.
We keep your personal data for as long as we produce and distribute our newsletter. If you withdraw your consent, we will mark your details so that they are not used and delete them after two years.
2.5 Not Used
2.6 When you submit a review about us
When you submit a review about us, we record your name, address, email address and your appointment reference.
We use this information to provide verified independent views about our services to potential customers. Your name and the content of your review (but not your email address or IP address) may be publicly displayed on our website. We will do this based on our legitimate interest in marketing our products and services.
We do not use the information you provide to make any automated decisions that might affect you.
Your personal data is stored for as long as we are marketing the product or services that the review refers to, after which it is deleted. You may ask us to remove your review at any time.
2.7 When you take part in our feedback survey
When you take part in our feedback survey, we record your name/email address/telephone number/address. We ask about your opinion of our engineer’s works visit and our services in general.
We use this information to develop and improve our products and services and our customer relationships. Your comments may be publicly displayed on our website as a testimonial. We will do this based on our legitimate interest in marketing our products and services.
We do not use the information you provide to make any automated decisions that might affect you.
Your personal data is stored for two years, or for as long as we are marketing the product or services that the review refers to, whichever is shorter. You may ask us to remove a testimonial that is based on your feedback from our website at any time.
2.8 Your rights as a data subject
By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate. If we have asked for your consent to process your personal data, you may withdraw that consent at any time.
If we are processing your personal data for reasons of consent or to fulfil a contract, you can ask us to give you a copy of the information in a machine-readable format so that you can transfer it to another provider.
If we are processing your personal data for reasons of consent or legitimate interest, you can request that your data be erased.
You have the right to ask us to stop using your information for a period of time if you believe we are not doing so lawfully.
Finally, in some circumstances you can ask us not to reach decisions affecting you using automated processing or profiling.
To submit a request regarding your personal data by email, post or telephone, please use the contact information provided above in the Who Are We section of this policy.
2.9 Your right to complain
If you have a complaint about our use of your information, we prefer you to contact us directly in the first instance so that we can address your complaint. However, you can also contact the Information Commissioner’s Office (ICO) via their website at www.ico.org.uk or write to them at:
2.10 Updates to this privacy policy
We regularly review and, if appropriate, update this privacy policy from time to time, and as our services and use of personal data evolves. If we want to make use of your personal data in a way that we haven’t previously identified, we will contact you to provide information about this and, if necessary, to ask for your consent. We will update the version number and date of this document each time it is changed.
Information
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