Introduction

This privacy policy tells you about the information we collect from you when you use our website. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data.

1. Who are we?

We are Booker & Best Ltd. Our address is Windmill House, Windmill Road, St Leonards on Sea, East Sussex, TN38 9BY. You can contact us by post at the above address, by email at [email protected] or by telephone on +44 (0)1424 434391.

We are not required to have a data protection officer, so any enquiries about our use of your personal data should be addressed to the contact details above.

2. Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

3. Use of Cookies

This website uses cookies to help the performance of the website and your online experience. By staying on this website, you agree to our use of cookies as described in this Cookie Policy. This section explains what cookies are, how they are used on this website and the reasons for using them. We will occasionally update this cookie policy and encourage you to periodically review this policy and to keep yourself informed.

A cookie is a piece of information that is saved to the hard drive of your computer or mobile device. It remembers information about the configuration of your computer or mobile device and will remember that you’ve visited before. This improves your website browsing experience by storing information so that you don’t have to give it several times.

A cookie typically doesn’t contain personal information, but other browsing details such as the domain from which the cookie has come from, a random unique identifier code and also the lifetime (expiry) of the cookie.

Cookies may be either “persistent” or “session” cookies. A persistent cookie will remain valid and functional until its set expiry date (unless deleted by the user before the expiry date); in contrast a session cookie will expire when the web browser is closed by the user.

4. How we use this information

We use the information gathered by cookies to measure information about our website usage. We can learn which pages on our site are being viewed and how many visitors are using the different sections of this website. This information helps us assess how useful the site is to our visitors and improve the usability of the website on an ongoing basis.

There are a wide range of website analytics tools available. Our provider is Google Analytics – a third party that provides monitoring and analysis services. Google Analytics reporting helps us understand how many visitors we have, which pages are visited and helps us improve and develop our site. Google Analytics uses a cookie to track the number of unique users of the site, but does not enable us to identify any individuals.

If you choose to share our content using such social networks such as Facebook or Twitter you may have cookies stored on your computer from these third party websites. Cookies are collected from third party sites so that you can be logged in to your account on their site and share our content simply and easily.

5. When you submit an enquiry via our website

When you submit an enquiry via our website for building, plumbing or electrical repairs we ask you for your name, address, contact telephone number and email address, we also ask you to select an option for the type of works you are enquiring about.

When you submit an enquiry via our website for building, plumbing or electrical estimates or to accept an estimate we ask you for your name, address, contact telephone number and email address, we also ask you to select an option for the type of works you are enquiring about.

When you submit a general enquiry via our website we ask you for your name, address, contact telephone number and email address as well as a enquiry box for you to fill in with your query.

We use this information to respond to your query, including providing you with any requested information about our products and services. We may also email you after your enquiry in order to follow up on your interest and ensure that we have answered your enquiry to your satisfaction. We will do this based on our legitimate interest in providing accurate information to your enquiry.

Your enquiry is stored and processed as an email which is hosted by Microsoft within the United Kingdom.

We do not use the information you provide to make any automated decisions that might affect you.

We keep enquiry emails for two years, after which they are securely archived and kept for seven years, when we delete them.

6. What rights you have over your data

By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate. If we have asked for your consent to process your personal data, you may withdraw that consent at any time.

If we are processing your personal data for reasons of consent or to fulfil a contract, you can ask us to give you a copy of the information in a machine-readable format so that you can transfer it to another provider.

If we are processing your personal data for reasons of consent or legitimate interest, you can request that your data be erased.

You have the right to ask us to stop using your information for a period of time if you believe we are not doing so lawfully.

Finally, in some circumstances you can ask us not to reach decisions affecting you using automated processing or profiling.

To submit a request regarding your personal data by email, post or telephone, please use the contact information provided above in the Who Are We section of this policy.

7. Updates to this privacy policy

We regularly review and, if appropriate, update this privacy policy from time to time, and as our services and use of personal data evolves. If we want to make use of your personal data in a way that we haven’t previously identified, we will contact you to provide information about this and, if necessary, to ask for your consent.