⚡️ What to do in a Power Cut
In the event of a power cut, follow the steps below to stay safe and restore power where possible.
🔍 Step 1: Check Your Home
- Look around: Is it just your property or are your neighbours also affected?
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Check your fuse box (consumer unit):
- Look for any tripped switches or blown fuses.
- If a switch is down, try switching it back on.
- If it trips again, leave it off and report it (see Step 3).
💡 Step 2: Check for Local Power Cuts
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Visit www.powercut105.com or call 105 (free from mobiles and landlines)
- This will tell you if there’s a known issue in your area and when it’s expected to be resolved.
🛠 Step 3: If the Power Is Still Out
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Report the issue to us at:
📞 01424 434391
📧 [Insert Email Address]- Let us know if you’ve checked your fuse box and whether your neighbours are also affected.
- If you have a prepaid meter, check your credit balance. Top up if needed.
👵 Step 4: Priority Support (if vulnerable)
- If you are elderly, disabled, have young children, or rely on electricity for medical equipment, let us or your landlord know. You may be eligible for the Priority Services Register for additional support during outages.
✅ Helpful Tips
- Keep a torch (not candles) somewhere easy to reach.
- Keep mobile phones charged where possible.
- Avoid opening fridges and freezers – they will stay cold for several hours if unopened.
- Switch off appliances that were on when the power cut occurred – leave one light on so you’ll know when it returns.
For emergencies, always call 999.
This guide is for general information and non-emergency support.
